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1. Introduction

Welcome to Utu Websites ("we," "our," "us"). These Terms and Conditions govern your use of our products and services, including temporary event websites, business/NGO websites, and digital business cards.
By engaging with us, you agree to these terms.

2. Services Provided

• ⋓ We offer:
  ⁙ Custom-designed event websites (funeral, wedding, memorial, etc.)
  ⁙ Business and NGO websites with optional SEO and analytics
  ⁙ Digital business cards (hosted pages with QR/NFC options)
  ⁙ Optional physical NFC cards (if ordered)
• ⋓ We provide temporary event websites and business/NGO websites.
• ⋓ Each website includes custom design, hosting on third-party platforms, and optional SEO services.
• ⋓ Hosting is via third-party platforms; we provide management during the active period unless otherwise agreed.

3. Client Responsibilities

Clients must:

• ⋓ Provide accurate and lawful content for use on their website or digital card.
• ⋓ Obtain consent before submitting personal data belonging to others.
• ⋓ Ensure all submitted materials (text, photos, video) follow copyright laws.

4. Payment and Fees

• ⋓ Payment terms will be agreed upon before work begins.
• ⋓ Full payment is required before a product is published or printed.
• ⋓ Refunds are only issued if we fail to deliver as agreed.
• ⋓ If refunded, your website or card will be deactivated immediate

5. Data Protection and Privacy

• ⋓ We use your information solely for project purposes and improvements.
• ⋓ We don’t share data unless necessary for hosting, delivery, or legal reasons.
• ⋓ Please review our full Privacy Policy for details on usage and retention.

6. Intellectual Property

• ⋓ You retain ownership of all content you provide.
• ⋓ We retain ownership of templates, back-end systems, and design frameworks.
• ⋓ Redistribution, reselling, or copying our templates or cards without consent is not allowed.

7. Hosting, Duration, and Maintenance

• ⋓ Event websites: Active for an agreed period (e.g., 24-48 hours after an event) unless an extended hosting plan is purchased.
• ⋓ Business/NGO websites: May include ongoing maintenance based on a separate agreement.
• ⋓ Digital cards: Hosted for 12 months, renewable annually. NFC and QR features are subject to tech compatibility and user device support.
• ⋓ Physical NFC Cards: Hosting begins upon delivery or QR/NFC activation.
• ⋓ We are not responsible for third-party hosting issues or domain expirations outside our control.
• ⋓ We are not liable for outages due to third-party hosting platforms or expired domains.

8. Digital Card Editing & Ownership Transfer

• ⋓ Clients may request updates to their digital card (e.g., phone number, social links, profile image) within the active hosting period.
• ⋓ Basic edits are complimentary for the first 14 days after delivery. Additional updates may attract a small editing fee.
• ⋓ If a digital card is being transferred to a new owner (e.g., new business owner or staff change), written consent must be provided by the original client. A transfer fee may apply to update the card details and metadata.
• ⋓ Utu Websites reserves the right to deny edit requests that violate our content policies or affect the integrity of the design.

9. Shipping & Returns for NFC Cards

• ⋓ If physical NFC cards, stickers, or tags are ordered, we will confirm your delivery address before dispatch.
• ⋓ Estimated delivery time within Kenya: 3–7 business days from the date of dispatch. Delays may occur due to external courier services.
• ⋓ We carefully check every NFC product before shipping. However, if your item arrives damaged or non-functional, contact us within 3 days of delivery for a replacement.
• ⋓ Returns & Refunds:
    ⁙ Refunds are only issued if we cannot resolve a fault with the physical card.
    ⁙ We do not accept returns for NFC products that have already been encoded and tested as working unless they were damaged in transit.
    ⁙ Shipping costs are non-refundable unless agreed upon in writing.
• ⋓ Digital hosting and activation of your card may begin before the physical card arrives. You will receive a link or QR code for immediate use.

10. Limitation of Liability

• ⋓ We are not responsible for:
    ⁙Service interruptions due to third-party platforms
    ⁙QR/NFC incompatibility with user devices
    ⁙Client misuse of published content
• ⋓ We are not responsible for losses due to downtime, cyberattacks, outdated content, or third-party tech failures.
• ⋓ We do our best to secure client data, but clients should also take steps to protect their accounts and information.
• ⋓ Clients are advised to test QR and NFC functionality on their devices.

11. Dispute Resolution

• ⋓ We aim to resolve all concerns through direct communication.
• ⋓ If unresolved, disputes will be handled under Kenyan law.

12. Changes to These Terms

We may update these Terms, and the latest version will always be available on our website.
For inquiries, contact us at utuwebsites@gmail.com.